About Employee Experience Survey (EES™)

Five things are essential if an organization determines to harness people power:

1. Hire people with competencies to satisfy customer expectations
2. Train employees to deliver experiences that fit your brand promise
3. Reward employees for the right behaviors
4. Drive the behaviors from the very top of the organization
5. Measure the employee experience

On measuring the employee experience, an excellent first step is to use an employee survey. HKIHRM Experience Survey (EES) Questionnaire is designed to effectively gather information on how employees feel about the organization, their leaders and the opportunities for improvements. Such information serves as an health check for companies, as well as a barometer of progress for human resource management. The standard questionnaire is a valuable tool for organization to conduct in-house survey in order to improve employee communications. It was developed based upon a qualitative review of staff attitude survey questionnaires from 15 HKIHRM member companies that were renowned companies in Hong Kong.

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Inside the Survey:

The Questionnaire contains 70 statements and each statement would be assessed in terms of its

(1) Importance to employees; and

(2) Your company's current performance

The 70 statements can be categorized into 14 dimensions.

They are:

(* Tailored questions can also be suggested by your company)

Format of the Survey:

(1) The Questionnaire / Question Booklet (Hard Copies)

The question statements of the EES Questionnaire and the EES Question Booklet are the same. The former is designed for small-scale project (200 staff or below). The latter is designed for large-scale project (above 200 staff) and it can be used with optically scanned answer sheets ^{Note 1}.

(^{Note 1:} The survey analysis should be conducted by Forum Asia Ltd if the optically scanned answer sheets are used.)

Language: 

The Questionnaire and Question Booklet are available in the following languages:

(2) The Questionnaire (On-line Version)

To pursue a more convenient and environmental-friendly way for the conduction of survey, IHRM has developed a web-based Employee Experience Survey Questionnaire that is now in use. The web-based questionnaire is an alternative of hardcopy one.

Language: 

It can be shown either in Traditional Chinese, in Simplified Chinese or in English.

Sample Questionnaire

Online Sample Questionnaire