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Handling Difficult Written Communications (Webcast)

Date 2020-09-30
Time 10:30am - 12:00pm
Language English
Speaker Freya Giles, Communications Trainer and Founder, The Giles Agency
Organiser HKIHRM
Contact Person Ms Coco Lee
Contact Number 28373880 / 17
Contact Email
Member Fee $580
Non Member Fee $780
Special Offer HKIHRM HK$100/$150 coupon can be used, only one coupon can be used for each participant.
Outline Key Takeaways:
• Why building a relationship is fundamental in all communications, especially difficult ones
• How to connect and build relationships in writing
• How to respond to a complaint in a way that satisfies the sender
• How to deliver negative feedback effectively
Program Details Click here for flyer
Status Active
Tags 1. Topical Seminars / Workshops


Working life often means dealing with difficult communications, from answering a complaint to giving negative feedback, and most people dread it. However, a difficult interaction is actually an opportunity to showcase your personal and company values, make connections and build on existing relationships.

In this interactive session, you’ll learn practical tips to help you get your message across clearly, build connections and boost your reputation. Bring a pen, a piece of paper and an eagerness to learn!

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