The Hong Kong Institute of Human Resource Management

Publish Date: 2025-05-27

Key Takeaways:

1. Hotel Industry

The hotel industry in Hong Kong is well-established, featuring approximately 330 hotels that cater to a diverse range of guests. Each hotel’s structure varies significantly based on its size and the services it offers. This diversity influences headcount, which is customised to meet operational demands and ensure the delivery of high-quality service.

2. Sino Hotels and Their Commitment to ESG

Sino Hotels operates seven hotels and a yacht club in Hong Kong. Their philosophy of Creating a Better Lifescape guides their Environmental, Social, and Governance (ESG) initiatives. This commitment to sustainability and community engagement shapes their operations, enhancing guest experiences and reinforcing their corporate responsibility.

3. Compensation and Benefits

The compensation and benefits structure in the hotel industry is competitive and designed to attract and retain skilled professionals. Common offerings include health insurance, performance bonuses, and professional development opportunities, all of which contribute to employee satisfaction and retention.

4. Overcoming Recruitment Challenges

The hotel industry faces significant recruitment challenges, particularly in attracting talent within a competitive market. They tackle these challenges through targeted recruitment strategies and a more flexible Management Trainee programme. Additionally, they are benefiting from the newly established Enhanced Supplementary Labour Scheme, which introduces a fresh paradigm to the human resources landscape.

5. Deploying KPIs as a Guide

Key Performance Indicators (KPIs) are crucial for measuring operational success in the hotel industry. Hotel leverage KPIs such as Revenue, Gross Operating Profit (GOP), occupancy rates, guest satisfaction scores, people-related and ESG KPIs to inform their decision-making and guide their strategic direction for continuous improvement.