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Managing Underperformance: Coaching, Documentation, and Outcomes
Managing Underperformance: Coaching, Documentation, and Outcomes - Image 2

Managing Underperformance: Coaching, Documentation, and Outcomes

Start
2026-11-09
End
2026-11-09
Time
09:30 - 17:30

$3,845

地點：香港人力資源管理學會，香港九⿓觀塘觀塘道378號創紀之城2期18樓 1810-15室 (鄰近港鐵牛頭⻆站A出口約3分鐘路程)

語言：廣東話

持續專業進修時數：7小時


費用：

價錢
會員 HK$2,600
新會員 (包含新會員入會費) HK$3,845

*新會員套裝提供以專屬會員優惠價參加優質培訓課程，並附帶為期一整年的附屬會員資格。

分類: , ,

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This one-day workshop provides a structured approach to managing underperformance through targeted coaching, clear documentation, and decisive action when improvement does not occur.

 

Course Objectives

  • Identify underperformance early and diagnose root causes
  • Conduct coaching conversations that clarify expectations and support improvement
  • Document performance issues appropriately for legal protection and clarity

 

Content Outline

  • Early warning signs and root cause analysis
  • Coaching conversations: clarifying gaps and expectations
  • Performance improvement plans (PIPs): structure and follow-through
  • Documentation best practices for accountability and compliance
  • Decision frameworks: when to invest vs. when to exit
  • Legal considerations and risk mitigation

 

Course Takeaway

Managers resolve most underperformance cases through effective coaching, reduce legal risks through stronger documentation, and make faster, more confident decisions on persistent performance issues.

Dr Edward Lo

Global HR Executive | Board Advisor | Chartered Management Consultant | Executive Coach | Fellow Public Accountant | Chartered Investment, Securities & ESG Professional

Dr Edward Lo is a global HR executive, board advisor and chartered management consultant who partners with listed companies, multinationals and senior leadership teams to convert people strategy into measurable business impact. With deep cross-sector expertise spanning financial services, asset management, real estate, retail, F&B, hospitality and NGOs, he advises on workforce strategy, leadership development, organisational effectiveness, governance and transformation.
A Fellow Public Accountant and chartered professional in investment, securities and ESG, he integrates commercial, financial, people and sustainability perspectives to strengthen performance, build future-ready leadership and create enduring stakeholder value.

Enquiry

Ms Carrie Yip

Tel: (852) 2837 3890

Email: learning@hkihrm.org

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此資格代表您對業內高標準、道德實踐及持續發展的承諾。

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自豪地展示您的成就。請在所有專業資料中統一標明 M.I.H.R.M.(HK) 會籍。範例參考：

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  2. LinkedIn 標題
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    「作為香港人力資源管理學會專業會員 (M.I.H.R.M.(HK))，我致力推動人力資源實踐的專業標準。」/

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HKIHRM Members’ Privilege – Asia Council Membership of The Conference Board (TCB)

The designation M.I.H.R.M.(HK) marks you as a Professional Member of the Hong Kong Institute of Human Resource Management, the definitive benchmark of HR expertise in Hong Kong.

This designation signifies a commitment to high standards, ethical practice, and continuous development in the field.

Where to Display It:

Be proud of your achievement! Incorporate M.I.H.R.M.(HK) consistently across your professional profile. Sample is as below.

  1. Business Cards

Your Name, M.I.H.R.M.(HK)

 

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  1. Resume/Bio
    “As a Professional Member of the Hong Kong Institute of Human Resource Management (M.I.H.R.M.(HK)), I am committed to upholding the professional standards of HR practice.” / 

“Holder of the M.I.H.R.M.(HK) designation, which denotes recognised expertise and a formal commitment to continuous professional development within the Hong Kong HR sector.”

Update your profile today and let your M.I.H.R.M.(HK) designation speak for your professionalism.

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        Asia Council Membership

        HKIHRM Members’ Privilege – Asia Council Membership of The Conference Board (TCB)

        As a HKIHRM Fellow and Professional Member, you are entitled to a 20% discount for joining the Asia Council Membership of TCB, an international think tank that delivers trusted insights for what’s ahead.

        TCB of Asia Council package offers a peer network, a portfolio of thought leadership, and access to experts to help address your job challenges and strengthen your team and organisation’s performance. By bringing together select senior executives from the world’s leading companies, the Council engages you in an immersive, solutions-focused conversation.

        The Asia Council Membership includes:

        • Two to three in-person meetings a year
        • Private Council website
        • Council bench-marking surveys and dedicated support from your Council team

        Eligibility:

        • Active HKIHRM Fellow and Professional Members
        • Individual basis
        • The application is subject to TCB’s vetting and approval

        Discounted Offer (1st year of membership only)

        • Year 1: USD 9,000 (USD 7,200)

        Application & Enquiry:
        Mr Brendan Moran
        Email: Brendan.moran@conference-board.org Tel: +65 6645 4696

        Reciprocal Membership

        Mutual Recognition of Professional Membership between HKIHRM and Canada-based CPHR British Colombia & Yukon

        HKIHRM has established mutual recognition of Professional Membership with the Chartered Professionals in Human Resources of British Columbia and Yukon CPHR British Colombia & Yukon since 2015. This understanding is based on a recognition of ‘substantial equivalency’ of the F.I.H.R.M.(HK) or M.I.H.R.M.(HK) designation to those of the CPHRTM designation, a CPHR British Colombia & Yukon’s Chartered Professional in Human Resources designation. HKIHRM Fellow Members and Professional Members are eligible to obtain the CPHRTM designation from CPHR British Colombia & Yukon.

        • To become a Professional Member M.I.H.R.M.(HK) of HKIHRM, please click HERE  for more information. Application form can be downloaded HERE .
        • To become a CPHRTM member of CPHR British Colombia & Yukon, please click HERE for more information. Application form can be downloaded HERE.

        Enquiry:

        HKIHRM: +(852) 2837 3814, membership@hkihrm.org 

        CPHR British Colombia & Yukon: Please send your application directly to cphr@cphrbc.ca, https://cphrbc.ca/cphr/i-am-a-cphr/cphr-mutual-recognition/

        Terms and Conditions

        1. Membership fee is charged for members joining between 1 April and 31 March for one-year or two-year subscription. (and subject to meeting mandatory CPD requirement for Professional-route-based Membership  only for renewed Fellow, Professional and Associate Members)
        2. Entrance and annual subscription fees are subject to review by the Institute without prior notice.
        3. HKIHRM will notify members to renew their membership via mail and email every year in March. Members can settle renewal fee by different payment methods marked in the invoice and enjoy the discount rate if the renewal fee is settled before the early bird period. E-vouchers will be provided if the renewal fee is settled.
        4. The upgraded membership fee is charged for members joining between 1 April and 31 March for one year or two years subscription (Same as selected membership renewal period).
        5. Member must have a valid membership and meet the upgrade requirements in order to apply for a membership upgrade. For assistance with the application process, please contact Member Services Team.
        6. Those aged 60 or above AND on permanent retirement may notify HKIHRM by email to enjoy 50% discount on the individual membership fee.
        7. Members can apply for membership reinstatement after their membership has been suspended since the introduction of new membership scheme on 1 April 2010 by:
          • paying a reinstatement fee (all the outstanding annual membership fee since his / her suspension); and
          • providing CPD records for the year(s) showing you have met the CPD requirement since you have ceased to be a member (if applicable)
        8. HKIHRM shall has absolute discretion in respect of each application to decide conclusively whether he / she has fulfilled the conditions applicable to his / her case or not. The decision of the HKIHRM is final and shall not be subject to any appeal. Membership fee is non-cancellable and non-refundable.


        If you have any enquiry on membership, please contact
        Member Services Team (2837 3814 / 2837 3813) or email at membership@hkihrm.org.