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Managing Difficult Staff
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Managing Difficult Staff

Start
2026-11-11
End
2026-11-11
Time
09:30 - 17:30

$3,245

地點：香港人力資源管理學會，香港九⿓觀塘觀塘道378號創紀之城2期18樓 1810-15室 (鄰近港鐵牛頭⻆站A出口約3分鐘路程)

語言：廣東話

持續專業進修時數：7小時


費用：

價錢 早鳥優惠
[僅限於2026年9月30日前完成報名及付款者適用]
會員 HK$2,500 HK$2,000
新會員 (包含新會員入會費) HK$3,745 HK$3,245

*香港人力資源管理學會電子禮券不適用於早鳥優惠或其他折扣優惠。

*新會員套裝提供以專屬會員優惠價參加優質培訓課程，並附帶為期一整年的附屬會員資格。

分類: , ,

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Managing Difficult Staff: An Interactive Masterclass

Introduction

Managing difficult staff can feel like an endless, exhausting headache that drains your time, energy, and overall team morale.

This high-impact, fully interactive workshop moves far beyond traditional lectures to give you relief.  Imagine gaining back your work hours from difficult staff, through hands-on practice, case simulations, and peer feedback, you will discover how to accurately diagnose workplace friction and master strategic conversations that influence real change.

You will practice actionable tools to tap into your staff’s core motivations, build team accountability, and handle tough 1-on-1 dialogues with clarity and confidence.

Course Objectives

  • Identify Root Causes: Differentiate clearly between poor performance results and toxic workplace behaviors.
  • Diagnose 5 Difficult Staff Types: Categorize and handle specific employee profiles, including the Passive Coconut, Unreliable Banana, Conflict Chilli, Negative Lemon, and Know-it-all Avocado.
  • Master High-Impact Dialogue: Apply the structured PUSHE framework to lead constructive, influence-driven performance conversations.
  • Tap Into Motivation: Align individual drivers with workplace goals to turn resistance into active engagement.
  • Build Lasting Accountability: Establish actionable follow-up plans that ensure long-term behavioral transformation.

Course Content

  • Decode: Uncover the root causes of staff resistance, separating emotional noise from tangible operational impact.
  • Diagnosis: Map workplace behaviors against 5 distinct fruit profiles to apply the right management strategy.
  • Dialogue: Master the step-by-step PUSHE conversation framework to lead structured, empathetic, and assertive 1-on-1s.
  • Deliver: Connect staff inner motivations to clear expectations, securing commitment and measurable accountability.

Key Takeaways

  • A tailored diagnostic toolkit to neutralize the fruits Passive Coconut, Unreliable Banana, Conflict Chilli, Negative Lemon, and Know-it-all Avocado.
  • The proprietary PUSHE conversation script for confident, stress-free manager dialogues.
  • Practical strategies to uncover staff motivation and re-align disengaged employees.
  • Hands-on experience and real-time feedback from live peer simulations.
  • A personalized action plan ready to apply to your current workplace challenges.

Ms Tonia Tsui
BA Harvard-educated leadership coach with a Master of International Business from France, brings over 17 years of expert facilitation experience to guide HR professionals through complex leadership challenges.

Enquiry

Ms Bowie Chan

Tel: (852) 2837 3811

Email: learning@hkihrm.org

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F.I.H.R.M.(HK) 標誌著您作為香港人力資源管理學會的資深會員，此乃香港人力資源專業知識的權威基準。

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  2. LinkedIn 標題
    人力資源領導者 | 香港人力資源管理學會資深會員 (F.I.H.R.M.(HK)) | 專注於人才策略與組織發展
  3. 履歷 / 個人簡介
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    「持有香港人力資源管理學會資深會員資格 (F.I.H.R.M.(HK))，此為香港人力資源領域之權威專業認證，標誌著對行業最高標準之認可與承諾。」

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The designation F.I.H.R.M.(HK) marks you as a Fellow Member of the Hong Kong Institute of Human Resource Management, the definitive benchmark of HR expertise in Hong Kong.

This designation signifies a commitment to high standards, ethical practice, and continuous development in the field.

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Your Name, F.I.H.R.M.(HK)


  • LinkedIn Headline

HR Leader | Professional Member of the Hong Kong Institute of Human Resource Management (F.I.H.R.M.(HK)) | Specialising in Talent Strategy & Organisational Development

 

  1. Resume/Bio
    “As a Fellow Member of the Hong Kong Institute of Human Resource Management (F.I.H.R.M.(HK)), I am committed to upholding the professional standards of HR practice.” / 

 

“Holder of the F.I.H.R.M.(HK) designation, which denotes recognised expertise and a formal commitment to continuous professional development within the Hong Kong HR sector.”

Update your profile today and let your F.I.H.R.M.(HK) designation speak for your professionalism.

彰顯您的專業資格：香港人力資源管理學會專業會員 – M.I.H.R.M.(HK)

M.I.H.R.M.(HK) 標誌著您作為香港人力資源管理學會的專業會員，此乃香港人力資源專業知識的權威基準。

此資格代表您對業內高標準、道德實踐及持續發展的承諾。

展示方式：
自豪地展示您的成就。請在所有專業資料中統一標明 M.I.H.R.M.(HK) 會籍。範例參考：

  1. 名片
    您的姓名, M.I.H.R.M.(HK)
  2. LinkedIn 標題
    人力資源領導者 | 香港人力資源管理學會專業會員 (M.I.H.R.M.(HK)) | 專注於人才策略與組織發展
  3. 履歷 / 個人簡介
    「作為香港人力資源管理學會專業會員 (M.I.H.R.M.(HK))，我致力推動人力資源實踐的專業標準。」/

    「持有香港人力資源管理學會專業會員資格 (M.I.H.R.M.(HK))，此為香港人力資源領域之權威專業認證，標誌著對行業最高標準之認可與承諾。」

立即更新個人資料，讓 M.I.H.R.M.(HK) 資格成為您專業能力的最佳證明。

Showcase Your Designation: Professional Member – M.I.H.R.M.(HK)

HKIHRM Members’ Privilege – Asia Council Membership of The Conference Board (TCB)

The designation M.I.H.R.M.(HK) marks you as a Professional Member of the Hong Kong Institute of Human Resource Management, the definitive benchmark of HR expertise in Hong Kong.

This designation signifies a commitment to high standards, ethical practice, and continuous development in the field.

Where to Display It:

Be proud of your achievement! Incorporate M.I.H.R.M.(HK) consistently across your professional profile. Sample is as below.

  1. Business Cards

Your Name, M.I.H.R.M.(HK)

 

  • LinkedIn Headline

HR Leader | Professional Member of the Hong Kong Institute of Human Resource Management (M.I.H.R.M.(HK)) | Specialising in Talent Strategy & Organisational Development

  1. Resume/Bio
    “As a Professional Member of the Hong Kong Institute of Human Resource Management (M.I.H.R.M.(HK)), I am committed to upholding the professional standards of HR practice.” / 

“Holder of the M.I.H.R.M.(HK) designation, which denotes recognised expertise and a formal commitment to continuous professional development within the Hong Kong HR sector.”

Update your profile today and let your M.I.H.R.M.(HK) designation speak for your professionalism.

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        Asia Council Membership

        HKIHRM Members’ Privilege – Asia Council Membership of The Conference Board (TCB)

        As a HKIHRM Fellow and Professional Member, you are entitled to a 20% discount for joining the Asia Council Membership of TCB, an international think tank that delivers trusted insights for what’s ahead.

        TCB of Asia Council package offers a peer network, a portfolio of thought leadership, and access to experts to help address your job challenges and strengthen your team and organisation’s performance. By bringing together select senior executives from the world’s leading companies, the Council engages you in an immersive, solutions-focused conversation.

        The Asia Council Membership includes:

        • Two to three in-person meetings a year
        • Private Council website
        • Council bench-marking surveys and dedicated support from your Council team

        Eligibility:

        • Active HKIHRM Fellow and Professional Members
        • Individual basis
        • The application is subject to TCB’s vetting and approval

        Discounted Offer (1st year of membership only)

        • Year 1: USD 9,000 (USD 7,200)

        Application & Enquiry:
        Mr Brendan Moran
        Email: Brendan.moran@conference-board.org Tel: +65 6645 4696

        Reciprocal Membership

        Mutual Recognition of Professional Membership between HKIHRM and Canada-based CPHR British Colombia & Yukon

        HKIHRM has established mutual recognition of Professional Membership with the Chartered Professionals in Human Resources of British Columbia and Yukon CPHR British Colombia & Yukon since 2015. This understanding is based on a recognition of ‘substantial equivalency’ of the F.I.H.R.M.(HK) or M.I.H.R.M.(HK) designation to those of the CPHRTM designation, a CPHR British Colombia & Yukon’s Chartered Professional in Human Resources designation. HKIHRM Fellow Members and Professional Members are eligible to obtain the CPHRTM designation from CPHR British Colombia & Yukon.

        • To become a Professional Member M.I.H.R.M.(HK) of HKIHRM, please click HERE  for more information. Application form can be downloaded HERE .
        • To become a CPHRTM member of CPHR British Colombia & Yukon, please click HERE for more information. Application form can be downloaded HERE.

        Enquiry:

        HKIHRM: +(852) 2837 3814, membership@hkihrm.org 

        CPHR British Colombia & Yukon: Please send your application directly to cphr@cphrbc.ca, https://cphrbc.ca/cphr/i-am-a-cphr/cphr-mutual-recognition/

        Terms and Conditions

        1. Membership fee is charged for members joining between 1 April and 31 March for one-year or two-year subscription. (and subject to meeting mandatory CPD requirement for Professional-route-based Membership  only for renewed Fellow, Professional and Associate Members)
        2. Entrance and annual subscription fees are subject to review by the Institute without prior notice.
        3. HKIHRM will notify members to renew their membership via mail and email every year in March. Members can settle renewal fee by different payment methods marked in the invoice and enjoy the discount rate if the renewal fee is settled before the early bird period. E-vouchers will be provided if the renewal fee is settled.
        4. The upgraded membership fee is charged for members joining between 1 April and 31 March for one year or two years subscription (Same as selected membership renewal period).
        5. Member must have a valid membership and meet the upgrade requirements in order to apply for a membership upgrade. For assistance with the application process, please contact Member Services Team.
        6. Those aged 60 or above AND on permanent retirement may notify HKIHRM by email to enjoy 50% discount on the individual membership fee.
        7. Members can apply for membership reinstatement after their membership has been suspended since the introduction of new membership scheme on 1 April 2010 by:
          • paying a reinstatement fee (all the outstanding annual membership fee since his / her suspension); and
          • providing CPD records for the year(s) showing you have met the CPD requirement since you have ceased to be a member (if applicable)
        8. HKIHRM shall has absolute discretion in respect of each application to decide conclusively whether he / she has fulfilled the conditions applicable to his / her case or not. The decision of the HKIHRM is final and shall not be subject to any appeal. Membership fee is non-cancellable and non-refundable.


        If you have any enquiry on membership, please contact
        Member Services Team (2837 3814 / 2837 3813) or email at membership@hkihrm.org.