Objectives & Nature
No business can function without leadership, but you need more than just seniority or an executive title to be a leader. How you impact people around you and your organization depends on your managerial style. In light of that, this training workshop aims to share with participants know-how to identify and refine their managerial styles. Whether you are already a seasoned manager looking to gain a professional edge or need to improve in areas like various management approaches, coaching skills or handling difficult staff, this highly practical and interactive course will take your know-how to the next level.
Highlights
- Different Types of Managerial Styles and Their Characteristics
- Pros and Cons of Each Managerial Style and Their Impacts on Staff
- Introducing the 3+1 Model for Aligning Staff Expectations
- Positive Reinforcement vs. Punishment to Achieve Desired Outcome
- Correlations between Managerial Styles and Management Approaches
- Adopting the “Pull” and “Push” Approach for Handling Different Situations and Staff Types
- Communication Skills for Building Rapport and Mutual Trust with Staff
- Questioning Techniques for Diagnostic & Constructive Conversation
- Definition of Difficult Employees and Their Common Behaviors
- 4 Key Steps for Managing Difficult Employees
- Giving Professional and Assertive Feedback to Difficult Behaviors
- Disciplinary Actions to Employees in Case Things Don’t Change
